Frequently Asked Questions
Everything you need to know about shopping authentic Japanese goods.
Do you ship worldwide?
Yes, we ship to over 100 countries directly from our warehouse in Japan. Shipping rates and delivery times vary by destination and selected shipping method.
Are your products authentic?
Absolutely. Every item sold on Japanese Taste is 100% authentic and sourced directly from reputable manufacturers and authorized distributors within Japan.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
What is your return policy?
We accept returns for unopened and unused items within 30 days of delivery. Please contact our support team to initiate a return request and receive further instructions.
Will I have to pay customs duties or taxes?
Import duties and taxes are determined by your country's customs office and are the responsibility of the recipient. We recommend checking your local regulations before placing an order.